"Add to Cart" Issues
If you try to shop Moonbeam Baby and can't add an item to your cart, make sure you are using one of the browsers listed below. Shopify does not support Internet Explorer as Microsoft has switched to Microsoft Edge.
Shopify, the backbone of our shop, requires an up-to-date web browser to make sure that you can use all of our features. Moonbeam Baby currently supports the latest two versions of all browsers, unless otherwise noted.
Browsers supported by Shopify include:
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Edge
- Apple Safari for iOS
- Google Chrome for Android
Other Website Issues
In order to provide you with the best possible shopping experience we have developed a fully responsive ecommerce platform. However, if you are unfortunate enough to find yourself "stuck" or "hung up" while using our store there is a simple remedy that usually works. From your browser find your "Settings" menu. Then under "Privacy" find something like "Clear Browsing Data" or "Clear Cache". These are areas that accumulate a lot of junk and should be cleared out from time to time. Clearing your browser's cache will often lead to our website working much better.
If your device doesn't properly display the font previews for products available fonts can also be seen here.
When do you ship orders? When will I receive my order?
Due to the personalized nature of most of our items, we have a 7 business day processing time. To calculate an estimated delivery date, please take into account the processing time AND the shipping time.
We offer a couple of shipping options:
USPS Standard Shipping - (3-7 days + our processing time).
USPS Priority Shipping - (2-3 days + our processing time).
If you need your items quicker please contact us via email at CustomerService@MoonbeamBaby.com.
You will receive an e-mail confirming receipt of your order. If you do not receive this email it may be because you entered your email address incorrectly or our confirmation email is getting caught in your spam filter. Please check the email address given is correct and add Orders@MoonbeamBaby.com to your exceptions list of your email client. If we have any questions or issues with your order we will attempt to email you first.
How can I change the delivery address?
If you need to change the delivery address on a current order that has not been shipped, please e-mail us as soon as possible. If you have your order confirmation email just reply to that otherwise send us your note to Orders@MoonbeamBaby.com. If you want to change the delivery address on your account for future orders, you may login to "my account" and edit your billing and shipping address there.
Can I ship overseas?
Sure, but we may need to quote the rates for some overseas shipments. If the desired country is available in the "Shipping Address" section at checkout you should be good. If you don't see the needed country listed or you just get a shipping rate of $99.99, please email us Moonbeam Baby at CustomerService@MoonbeamBaby.com with a brief idea of the products you need us to ship and we can give you a firm quote.
Orders and Cancellations
When is my order processed?
Your order begins processing within 2 business days. Upon receipt of your order, we will e-mail you an order confirmation. Due to the personalized nature of many of our items, we usually ship orders within 7 to 9 business days. Delivery time will be dependent on the shipping method selected.
Can I change or cancel my order after it has been submitted?
Yes, you may change or cancel your order prior to processing (embroidering). Once an item has been personalized it cannot be changed without penalty.
As soon as you determine you need to change an existing order please contact Moonbeam Baby immediately by sending an e-mail to Info@MoonbeamBaby.com or calling us at (888) 311-0597, Monday – Friday from 9:00 a.m. – 5:00 p.m. CST. If calling please leave your changes along with your order number (found at the top of your emailed invoice) and a call back number. We will send you a confirmation that the change has been made or contact you for further instructions. We strongly suggest you email your order changes so that it they are in writing and the changes are clear.
We are NOT able to cancel your order after it has been processed (embroidered) or shipped. Please be aware we will NOT accept returns of any personalized items, except in the case of error on the behalf of Moonbeam Baby. Please be assured we will always strive to satisfy our customers in every way possible.
Can I return an item that is not personalized?
Yes, you are welcome to return any item that is not personalized. It must be in it's original, new condition and in its original box or bag when applicable. Please ship returns to: Moonbeam Baby - 4491 Long Prairie Rd, Ste 200, Flower Mound, TX 75028. We will issue a credit for the returned item. Moonbeam Baby will not pay shipping on items you wish to return.
Will sales tax be charged on items I order?
We are required to collect applicable sales tax for all orders purchased in or shipped to the following states:
- New Jersey
How can I find out the status of my order?
We will confirm the receipt of your order via email when it is received. We will also send a notice to the billing addressee's email when shipment is made. If you'd like to check the status of your order or need to track a shipment you may do that from the "Account" link in the main menu. Should you have additional questions or need assistance regarding your order, please e-mail us at CustomerService@MoonbeamBaby.com or call us at (888) 311-0597, Monday – Friday from 9:00 a.m. – 5:00 p.m. CST and leave us a message with your name, order number and call back number.
What methods of payment do you accept?
MoonbeamBaby.com accepts Visa, MasterCard, Discover, American Express and PayPal. We also accept ATM or debit cards with a Visa or MasterCard logo. We do not accept cash, checks or CODs.
Does Moonbeam Baby protect my credit card information?
Our Web site uses a secure server (SSL) to encrypt all of your personal information. We use state-of-the-art security measures to prevent the loss, misuse and alteration of your information once it is in our records.
Creating and Using My Account
How do I sign-up to receive special offers?
All Moonbeam Baby customers automatically begin receiving our specials and promotional discount offers. There is no need to sign up and if for any reason you wish to be removed from this list simply click the "unsubscribe" link in any email you receive from us. If you are not a Moonbeam Baby customer but still wish to receive these offers visit the Moonbeam Baby Home Page and follow the link at the bottom right corner.
Moonbeam Baby makes special discounts and offers available from time to time. Please be aware that only one coupon per transaction can be accepted. Offers will not apply to past or pending orders. Free shipping coupons are for standard US ground shipping only, not to exceed $25.
Do I have to create an account in order to shop at MoonbeamBaby.com?
No, whether you choose to create an account or not you may make purchases through our secure server (SSL) interface so that your personal information is protected. Creating an account will allow you to make future purchases without re-entering your billing and shipping information. An account will also allow you to check the status of your orders online.