When do you ship orders? When will I receive my order?
Due to the personalized nature of most of our items, we have a 7 business day processing time. To calculate an estimated delivery date, please take into account the processing time AND the shipping time.
We offer a couple of shipping options:
USPS Standard Shipping - (3-7 days + our processing time).
USPS Priority Shipping - (2-3 days + our processing time).
If you need your items quicker please contact us via email at CustomerService@MoonbeamBaby.com.
You will receive an e-mail confirming receipt of your order. If you do not receive this email it may be because you entered your email address incorrectly or our confirmation email is getting caught in your spam filter. Please check the email address given is correct and add Orders@MoonbeamBaby.com to your exceptions list of your email client. If we have any questions or issues with your order we will attempt to email you first.
How can I change the delivery address?
If you need to change the delivery address on a current order that has not been shipped, please e-mail us as soon as possible. If you have your order confirmation email just reply to that otherwise send us your note to Orders@MoonbeamBaby.com. If you want to change the delivery address on your account for future orders, you may login to "my account" and edit your billing and shipping address there.
Can I ship overseas?
Sure, but we may need to quote the rates for some overseas shipments. If the desired country is available in the "Shipping Address" section at checkout you should be good. If you don't see the needed country listed or you just get a shipping rate of $99.99, please email us Moonbeam Baby at CustomerService@MoonbeamBaby.com with a brief idea of the products you need us to ship and we can give you a firm quote.