Shipping policy
Shipping Policy
Thank you for shopping with Moonbeam Baby. Each item is thoughtfully made to order, and we take pride in creating something special just for you.
Processing Time
All orders are processed within 5-7 business days. Because many of our items are personalized, additional time may be required during busy seasons or promotions.
Once your order has shipped, you will receive a tracking number via email so you can follow your package’s journey.
Shipping Time
Shipping times vary based on your location and selected shipping method at checkout. Estimated delivery times are:
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Standard Shipping (U.S.): 3–7 business days
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Priority Shipping (U.S.): 2–3 business days
Please note that shipping times are estimates and may be affected by carrier delays, holidays, or weather conditions.
Shipping Rates
Shipping rates are calculated at checkout based on your location, package weight and selected shipping method.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error, please contact us as soon as possible at info@moonbeambaby.com so we can try to update your order before it ships.
Lost or Delayed Packages
Moonbeam Baby is not responsible for delays caused by shipping carriers. If your package is lost or significantly delayed, please contact the carrier directly using your tracking number.
If you need assistance, feel free to reach out to us and we’ll do our best to help.
International Shipping
At this time, we do not offer international shipping (except for Canada). Canadian orders can take up to three weeks to be delivered by the USPS.
Questions
If you have any questions about your order or shipping, please contact us at [your email].
Thank you for supporting Moonbeam Baby.